Feeling stuck with a caravan warranty issue?

If your warranty claim feels like it’s stalling…
If you’re hearing phrases like “wear and tear,” “supplier issue,” or “outside our control”…
If you're unsure whether to escalate — or how to do so properly…

This guide was written for you.

 

What This Roadmap Helps You Do

This is not a rant guide.
It is not a legal textbook.
And it is not emotional advice.

It is a practical framework to help you:

✔ Understand your rights under Australian Consumer Law
✔ Document defects properly
✔ Structure your first warranty claim
✔ Recognise common deflection patterns
✔ Manage evidence and email chaos
✔ Decide whether escalation is worth it
✔ Escalate calmly and strategically if needed

 

What’s Inside (30 Pages)

The Caravan Warranty Roadmap includes:

• Understanding your rights under ACL

• Preparing before submitting a claim

• Structuring your first warranty email

• Why many claims stall

• Common deflection language (and how to respond)

• Independent assessments – when and how

• When collective positioning becomes relevant

• Caravan-specific escalation pathways

• Managing documentation and evidence

• A 4-factor “Is Escalation Worth It?” decision matrix

• When structured support may be helpful

 

It includes practical checklists, structured examples, and visual decision tools.

 

Who This Is For

This guide is ideal if you:

• Own a caravan purchased in Australia
• Are within warranty or dealing with a post-warranty defect
• Feel unsure how to structure your claim
• Want to avoid emotional escalation
• Prefer calm, strategic positioning

It is especially helpful for owners dealing with:

• Exterior composite panel degradation
• Electrical and solar issues
• Water ingress or sealing concerns
• Warranty deflection and delays
• Inconsistent responses from manufacturers or distributors

 

Important

This guide is written specifically for Australian caravan owners and is informed by Australian Consumer Law.

It does not provide legal advice and does not replace legal representation.

It is designed to help you think clearly and act strategically before escalation becomes unnecessarily costly or stressful.

Note:  If you later choose to book an Advocacy Support Session, $20 of your ebook purchase can be credited toward your session fee.

 

About the Author

Ky Hope is an independent Australian advocacy consultant with extensive lived and professional experience navigating consumer, workplace, education, medical, and government systems.

In 2025, she led a coordinated consumer group action that resulted in a ~$30,000 caravan reclad under warranty, with other affected owners approved through the same structured process.

Her approach is calm, structured, and strategically grounded.

Advocacy does not need to be aggressive to be effective.

You will find a download link on your purchase confirmation page, as well as in a confirmation email.

• Digital PDF
• Instant download after purchase
• 30 pages
• Designed for printing or digital reference

 

 

If, after reviewing your matter, you feel your case would benefit from structured support, you can book an Independent Advocacy Support Session.

✔ Review of your documentation
✔ Structured positioning advice
✔ Assistance drafting one clear initial letter
✔ Guidance on appropriate next steps

[Book a Session →]

Note:  If you later choose to book an Advocacy Support Session, $20 of your ebook purchase can be credited toward your session fee.